Product returns

We want you to be completely satisfied with your order!

A. Return of non-defective products - The right of unjustified withdrawal by the customer.

The customer reserves the right to return the purchased products, according to the law for consumer protection, unjustifiably, within fourteen (14) calendar days from the date of shipment of the products as follows.

1. Fill in the Return Form that you will always find in your package with your details. In addition, note to us what you wish to be done upon your return.

2. Return the goods to their original condition, including all labels and packaging.

3. Prepare the package and schedule the receipt of your package by talking to us by phone or by talking to the COURIER branch in your area (you can use the Courier with which you received your package). Ask them to come and pick up the package for a fee at the recipient code from anywhere you wish. Collaborating Courier Companies: ACS for Greece and DHL for abroad.

RECIPIENT DETAILS:

ΜΠΟΥΚΑ ΛΑΜΠΡΙΝΗ

Vetsopoulou 131

Alexandria

PC 59300

tel. 2333 023476

Refund orders will only be issued for products that have been returned as appropriate. If the product you return does not meet the conditions listed, the package will be sent back to you.

All return conditions also apply to the product change.

Exceptions to the right of withdrawal:

1. There is no withdrawal and the return is not allowed for special orders, custom jewelry constructions, engraving of objects.

2. Where the products have been modified at the request of the customer.

3. On the earrings, for hygiene reasons.

4. For damages caused during the opening of the product, for which the responsibility lies solely with the customer.

5. For Smartwatch electronics, if activated by the customer.

Returns will only be strictly accepted if the following conditions are met:

1. The product is unbearable and is in its original excellent condition. The check will be performed by the manager of our online store.

2. The packaging of the product is not damaged or soiled, but it is in excellent condition.

3. The product is returned in a safe packaging, so that it does not wear out during transport. We are not responsible for any loss or damage during transport of the product.

4. All the documents that accompanied the product (original purchase receipt / invoice, warranty, operation manual or any other accompanying material) are returned intact and in excellent condition together with the product.

5. In case the product is accompanied by a gift, the gift must be returned with the product, also in excellent condition and the forms that may accompany it.

6. The customer has exercised his right of withdrawal within the above period of 14 calendar days from the date of receipt of the products.

Procedure for exercising the right of withdrawal

In order to exercise the right of withdrawal, the customer must inform our online store, boukasjewellery.com 131 Vetsopoulou, Alexandria, 59300, email: info@boukasjewellery.com of his decision to withdraw with a clear written statement that will be sent with fax or e-mail before the expiration of the above 14 calendar days. To facilitate the exercise of your right, you can fill in the withdrawal / return form of products that you will find in your package, which we have delivered to you along with the other accompanying documents of the product.

Before each return the customer must contact our online store boukasjewellery.com by phone 2333 023476 within the above deadline.

The customer must return the products in safe packaging, so that they are protected during shipment to our address 131 Vetsopoulou, Alexandria, 59300, without undue delay and definitely within 14 calendar days.

The return is the responsibility of the customer as we are not responsible for any loss or damage during transport.

The return will be made free of charge through the courier companies that we work with and with which you have received your package (ACS and DHL). In case the product is returned with another courier company or by other means, the return cost will be borne by the customer and our online store will not receive the products if this cost has not already been covered by the customer.

In case the above is not observed and the product does not meet the above conditions, the return of the product will not be accepted and the product will be sent back to the customer-sender at the same charge.

If the product is received, the withdrawal statement is timely, the above conditions are met in full and the above procedure is followed to exercise the customer's right of withdrawal, the return of the products will be accepted. The refund corresponding to the price of the products ordered by the customer, will be completed without undue delay and definitely within fourteen (14) working days from the day the refund was completed, checked and found fit to return and in the same way payment selected at the time of ordering.

Especially in case of purchase of cash on delivery products, the refund will be made by deposit in the customer's bank account. Therefore we would like to inform you via e-mail about your account number (IBAN), the bank where you maintain the account and the name of the beneficiary, as mentioned in the booklet. For security reasons, the holder of the account number must be the same person who appears on the receipt for the returned product.

- We inform you that there are no refunds from our physical store.

- Delivery costs are non-refundable, if you have chosen a delivery method other than the standard delivery method offered by our online store for free.

- Refunds are not made in cases where there is a change card.

- The product change request can be found inside your package.

B. Returns of products that have a defect or are of poor quality or the wrong product was delivered

Our online store emphasizes the quality of the products it sells and the correct shipping of the customer's order.

In the rare case that the customer receives, through the fault of boukasjewellery.com, a proven defective product or a product that lacks an agreed quality or is damaged during transport or a wrong product, he must inform us immediately, describing the problem and informing us if he wants a replacement or return. of his money.

Especially in these cases the customer can:

1. Either refuse to pick up the product from the beginning and request the delivery of the product ordered, if it is a wrong product or to correct / replace it if it is a defective product or a product that lacks an agreed quality.

2. Either pick up the product and return it requesting the delivery of the product you ordered, in case it is a wrong product or its correction / replacement if it is a defective product or a product that lacks an agreed quality.

3. Either exercising the right of withdrawal to return the product and request a refund of the price paid.

Conditions for returning the product

In order for the return to be accepted, the allegedly erroneous, defective or product that lacks an agreed quality must be unbearable and in its original excellent condition. The packaging of the product must not be damaged or soiled, but must be in excellent condition. The product must be returned in a safe packaging so that it does not wear out during transport. We are not responsible for any loss or damage during transport of the product. Along with the product, the customer must return intact and in excellent condition all the documents that accompanied the product (original purchase receipt / invoice, warranty, operation manual or any other accompanying material). In case the product is accompanied by a gift, the gift must be returned with the product, also in excellent condition and the forms that may accompany it. The check will be performed by the manager of our online store.

Deadline for returning the product

The return of products which are defective or lack of agreed quality upon delivery or which are other or substantially different from those ordered will be accepted within fourteen (14) calendar days from the date of shipment.

In the event of a real defect or lack of agreed quality where the product is covered by a warranty of good operation and is found to have a manufacturing defect by the authorized repairer providing the warranty, the return is allowed according to the warranty, for the period covered by the warranty and stated in the characteristics of the product. After the end of this period the repair or replacement of the product is possible at an additional charge following a new agreement with the customer.

Shipping costs for the return of products to our online store are borne by us, if our customer sends them with the courier company that has received, or by ACS or DHL, otherwise borne by the customer. The costs for the return to the customer of the correct / replaced or repaired product are borne by us and the delivery is made through the courier companies we work with, ie ACS, DHL.

In case the return is not made within the time period provided or the return conditions are not met, boukasjewellery.com has the right not to accept the products back and not to proceed with the requested product shipment or refund.

In case the customer does not return the product, then a new product will not be sent to him and the customer will have to place a new order / purchase.

Before each return the customer must contact our online store boukasjewellery.com by phone 2333 023476 within the above deadline.

Product return and repair / replacement process

- Product sending

 For the return, the customer must fill in the special form, in which he will specify the reason for the return of the product (sending the wrong product / defective product) and his request [sending the correct product / repair or replacement (with the same product or other of the same value which it must specifically mention) of the product being returned]. After the notification of the customer's request to the e-mail: info@boukasjewellery.com and if there is a reason, our collection department will contact him by phone or via email at the customer's registration details. The customer packs the product in such a way that it is protected during transport and sends the parcel to our online store (131 Vetsopoulou Street, 59300 Alexandria PC) before the above return deadline. This is followed by a check of the problem reported by the customer (defective product / lack of contracted quality / other product than the ordered one) and then contact with him for information about the results of the test.

If it is found that the terms and conditions of its return are not met, as detailed in the above, the product will not be accepted and will be returned to the customer with the shipping costs borne by him. We are not responsible for any loss or damage during transport of the product.

If a defect, lack of agreed quality or incorrect shipment of the product is found through the fault of boukasjewellery.com and the terms and conditions of its return are met, as detailed above, the return of the product will be accepted and the correct product will be sent to the customer (in case wrong product) or the repaired or replaced (similar new or if the customer wants another new product of similar quality and price) depending on his request. Especially in case a repair is required or in a special order, the delivery time will be determined after consultation with the customer.

 - In our physical store

 Then, by telephone contact with our online store, the return of the product and the receipt of the correct / repair or replacement of the defective can be done in our physical store. The customer brings the product to the store and after checking to determine that the return conditions apply as above, receives the correct product or, depending on the customer's wish, the product is replaced with a new one with the returned or other product of your choice of the respective quality and price or the product is left for repair and the manner and time of its receipt are agreed.

C. Procedure for exercising the right of withdrawal and refund

If the customer does not wish the execution of the contract of sale, the replacement or repair of the product, he can withdraw from the contract and request, if the return of the product is accepted, the return of the money corresponding to its price.

In order for the right to withdraw in the event of sending the wrong product due to our fault to arise, the customer must not have an interest in the execution of the contract due to the wrong delivery.

In order for the right to withdraw to be born in the event of a real defect, this must not be insignificant.

For the return, the customer must fill in the special form, in which he will specify the reason for which he exercises the right of withdrawal and will state the way he wishes to settle the financial issue in case of approval of the return of the product. After the notification of the customer's request to the e-mail: info@boukasjewellery.com, a confirmation of receipt will be notified in his e-mail. The customer packs the product in such a way that it is protected during transport and sends the parcel to our online store (131 Vetsopoulou Street, 59300 Alexandria PC) before the above return deadline. This is followed by a check of the problem reported by the customer (defective product / lack of contracted quality / other product than the ordered one) and then contact with him for information about the results of the test.

If it is found that the terms and conditions of its return are not met, as detailed in the above, the product will not be accepted and will be returned to the customer with the shipping costs borne by him. We are not responsible for any loss or damage during transport of the product.

If the product is received, no defect, lack of agreed quality or incorrect shipment of the product is found and the terms and conditions of its return are met, as detailed above, the return of the product will be accepted and the refund corresponding to the price of the products ordered by the customer will be made without undue delay and definitely within fourteen (14) working days from the date of receipt and inspection of the returned products. We have the right to delay the refund until we receive the products back.

Especially in case of purchase of cash on delivery products, the refund will be made by deposit in the customer's bank account. Therefore, please inform us about your account number (IBAN), the bank where you maintain the account and the name of the beneficiary, as mentioned in the booklet. The above information must be sent via email to info@boukasjewellery.com. For security reasons, the holder of the account number must be the same person who appears on the receipt for the returned product.

- We inform you that there are no refunds from our physical store.

- Delivery costs are non-refundable, if you have chosen a delivery method other than the standard delivery method offered by our online store for free.

- Refunds are not made in cases where there is a change card.

Note: When more items are sold and only a few are wrong or defective or do not have the agreed properties, the right of replacement or withdrawal is limited to them.

For more information we are always at your disposal through the phones 2333 023476, via e-mail to info@boukasjewellery.com and by mail at the address 131 Vetsopoulou, Alexandria, 59300.